When will my order be processed?
Due to the high volume of orders, please allow 3-5 days to process orders. If your order is not canceled, please stay put.
Why haven’t I received a tracking number yet, does this mean my order is canceled?
No, this does not mean your order is canceled. Due to the high volume of orders we are receiving, it is taking us longer to process your order.
Please allow 3-5 days for your order to be processed, you will receive a tracking number once the order has been shipped.
Why isn’t my sign-up discount code working?
The promotional code you are trying to use has expired. We are not offering any discounts at this stage. To stay notified, please join our mailing list and we will send you updates about our new product launches and sales.
How long will it take to ship my order?
Tracked orders take approximately 2-7 business days to arrive. However, due to receiving a high volume of orders, please allow 3-5 days to process and send your order. If your order is not canceled, please stay put.
Shipping rates are calculated per region:
- Shipping to QLD, NSW, ACT, VIC: $15.00
- Shipping to SA and WA: $25
- Shipping to NT & TAS: $35
